The operation
Van Biljoens runs a high-volume appliance service operation: field technicians on the road, a busy workshop, warranty work, quoting, parts and customer communication — all moving daily. Paper job cards and disconnected tools meant lost history, slow invoicing and no single view of the business.
What CodeSense built
A full service management platform covering the entire job lifecycle:
- Digital job cards with status tracking from booking to completion — no job leaves the system.
- Technician workflows for field and workshop staff, with assignments, notes and history.
- Workshop management for units booked in: intake, diagnosis, repair, quality check, collection.
- Quoting and invoicing linked directly to job cards and customer records.
- Operational reporting — daily work, technician productivity, outstanding jobs and financial views.
- Customer communication with automated status updates.
How it is engineered
The platform runs on Blazor Server with ASP.NET Core APIs over MS SQL Server. Reporting is delivered through a dedicated reporting layer with versioned stored procedures, so reports stay stable while the system evolves. Role-based access separates office, workshop and management views.
The result
Built for real operations: one system carries the full operational record. Jobs cannot disappear, history is permanent, invoicing follows work automatically and management sees the state of the business in real time. The platform evolved into JobSentry — the field service product CodeSense now offers to service businesses.